| dc.description.abstract | ational Organization for Standardization 9001 Quality Management System (QMS) have
appliedaround the world and in all sectors ofthe economy. QMS was initially designed for
acturing sector and have recently become a popular choice for educational systems
wide.QMS have been a target in performance contracts for all public institutions in Kenya.
ite the fact that ISO 9001 have been implemented by many public institutions, only 43% of
ical vocational education and training institutions have been ISO 9001 certified. Prior
es have focused on ISO 9001 implementation in SME's, universities and manufacturing
rs in Kenya but have ignored specific leadership and customer focus aspects in its
ementation in TVET institutions in the western region of Kenya. Therefore the relationship
een leadership and customer focus aspects in ISO 9001 implementation and performance of
T institutions is not known. The main study purpose is to determine effect of ISO 9001
lementation on performance of TVET institutions in western region of Kenya. Specific
ctives are to: establish effect of leadership on performance of TVET institutions western
on of Kenya and establish effect of customer focus on performance of TVET institutions
ern region in Kenya. The study is guided by leadership for quality theory in a conceptual
ework where leadership and customer focus are independent variables and performance is
dependent variable. The study used correlation survey design with a target population of
1: 7466 students; and 595 staff. A sample of 366 (339 students and 27 staff) were generated
ugh stratified sampling. Questionnaires were used to collect primary data and were reliable
= 0.729). Using regression analysis, results showed that leadership (Bl = -.244, P = .000) and
tomer focus (B2 = -.387, P = .000) aspects of ISO 9001 implementation have significant
ative relationship with performance meaning both leadership and customer focus reduced
ormance. The study concludes that leadership and customer focus aspects of ISO 9001
plementation have a significantly negative effect on performance of TVET institutions in
stern region of Kenya. The study recommends that TVET institutions should improve
dershipand customer focus aspects of ISO 9001 implementation in order to achieve improved
rformance. The study is significant to the management of TVET institutions and adds to the
dy of knowledge to academicians in the field of strategic management and Total Quality
anagement. | en_US |
