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Determinants of client satisfaction with outpatient healthcare services at Busia district hospital, Kenya
(Maseno University, 2015)
Patients have explicit desires or requests for services when they visit hospitals. However, inadequate attention to their needs may result in patient dissatisfaction. Preliminary reports indicated patients’ dissatisfaction ...
Voluntary medical male circumcision program: evaluating technical efficiency, factor productivity and service quality in Nyanza, Kenya
(Maseno University, 2015)
Health service delivery across Africa is characterised by widespread inefficiency and low service quality. In Kenya, factors that closely influence performance and the critical quality measure items of medical male ...