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Moderating effects of service failure and customer communication on the relationship between service quality and customer satisfaction among mobile phone firms in Kenya
(Maseno University, 2016)
Worldwide, Telecommunication Industry revenue has reached 2.1 trillion dollars in 2013 and is expected to grow by 3.4% by 2014. In Kenya, the mobile phone sector is growing at 80.5% adoption rate and contributed 12% GDP ...
Effect of organizational factors on strategic plan implementation: a study of Safaricom company limited
(Maseno University, 2016)
Strategic Plan Implementation (SPI) refers to the process of developing an organization-wide strategy that can be executed over the course of a long period of time; usually between one and five years and uses factors such ...
Effect of motivational factors on employee retention: A case of Kenya Airways limited
(Maseno University, 2016)
Business environment has become very competitive due to advances in technology, increased globalization, and changing customer expectation, among others. Retention of key employees remains key remedy in ensuring competitive ...
Relationship between strategic human resource management practices and performance of sugar firms in Western Kenya
(Maseno University, 2016)
Strategic management literature show that strategic human resources management practices (SHRM) drive firm performance. Prior studies focus on SHRM practices in developed countries but none has been done in the Sugar Sector. ...
An evaluation of audit committee characteristics and performance of manufacturing and allied firms listed on Nairobi securities exchange, Kenya
(2016)
economic growth and development to Kenyan economy, evidence showing a clear link between audit committee size, independence, gender diversity, and experience on performance of firms is lacking. Studies have argued that a ...