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Does Performance Contracting Drive Citizen-centric Service Delivery: The Case of Huduma Centers’ in Kenya
(The International Journal of Business & Management, 2020)
Public service delivery is a concept that has attracted a lot of interest in the discourse on performance management.
Citizen-centric service delivery which assures that services reach individuals is however a concept ...
The Moderation Effect of Resource Implementation Factors on Performance Contracting and Public Service Delivery in Huduma Centres in Kenya
(Current Journal of Applied Science and Technology, 2020)
The Kenyan Government has pressures from its citizens to improve on service delivery and be responsive to citizen’s needs. Attempts such as privatization, voluntary early retirement and restructuring failed to improve the ...